General Information

Documents Needed

  • All travelers into Canada or Overseas must clear Customs in both directions and are responsible for having the necessary documents in order to do so on your tour.
  • Adults (>18 years) – To Enter Canada you MUST have A Valid Passport, OR An Original Birth Certificate AND a Government Issued Photo I.D. (e.g. Driver’s License)
  • Children (<18 years) not traveling with their parents will need a ‘Parental Permission To Travel’ form.  Please contact our office at 1-800-724-TRIP to obtain this form if needed.

Tour Particulars & Pick-Ups

  • Tour operation is contingent upon a minimum of 30 travelers registering. In the event a tour is cancelled due to lack of enrollment, full refunds will be provided.
  • Most tours offer convenient pick-up points as noted on each itinerary (Geneseo, Henrietta & Irondequoit), while some tours require the traveler to obtain his or her own transportation to and parking at the Airport.  Tours will sometimes have alternate pick-up locations that will vary based on registrations. Ten or more participants will guarantee a private pick-up point (please call for additional details). In all cases, it is the traveler’s choice to board the coach at one of the pick-up points.  Free parking is available at each of our indicated pick-up points, however, parking at the Airport is at the individual’s expense (in addition to the cost of the tour).
  • Specific seats on the motorcoach cannot be reserved, however, requests due to medical concerns will be accommodated as best as possible on a case-by-case basis.

Reservations & Payment Schedule

**IMPORTANT**   When registering for Canadian or Overseas trips, travelers need to provide their date of birth and citizenship for the customs official manifest.

  • DAY TRIPS:  Call our office at 585-697-3590 or 1-800-724-TRIP to make a reservation (we will need your name, phone number, trip name, number of travelers AND date of birth and citizenship of each traveler). Full payment is due within one week in order to hold your reservation. When mailing your payment, please include the names of all travelers, your address, name/date of trip, pick-up location, and meal choices (if applicable).  Checks should be made payable to Bus America Group Tours and mailed to 668 Phillips Road, Victor, NY 14564.
  • OVERNIGHT TRIPS:  Call our office at 585-697-3590 or 1-800-724-TRIP to request a Tour Application and detailed Tour Flyer that will include a complete list of program features as well as deposit and payment schedules.  Your reservation will be confirmed upon receipt of the completed application and deposit.  Travelers will be invoiced for the balance due 30-60 days prior to departure.  Approximately two weeks prior to departure, travelers will receive luggage tags and a Final Itinerary with the exact pick-up times, hotel contact information and schedule of activities.

Cancellation & Refund Policy

All cancellations must be made in writing and can be submitted by fax to 585-697-3591, US mail to Bus America Group Tours668 Phillips Road, Victor, NY 14564, or by email to

  • DAY TRIPS:  Cancellations received more than five days prior to departure are subject to a $10 cancellation fee, plus any non-refundable tour costs (e.g. theater tickets) which will vary by tour.  No refund will be provided for cancellations made less than five days prior to departure.  Medical or emergency cancellations with documentation will be reviewed and exceptions are possible on a case-by-case basis. All refunds for day trips will be mailed within one week after the trip operates.  Full refunds will be provided if an individual finds his or her own replacement.
  • OVERNIGHT TRIPS:  Each Tour Flyer will include a Cancellation & Refund policy specific to the tour.  Travel Insurance or Cancellation Protection are strongly recommended for all overnight tours.  A Cancellation Protection Waiver providing a full refund for cancellation due to any reason is available from Bus America for all motorcoach tours at the cost of $10.00 per $100.00 of protection (sold only in $100 increments). For example, for a trip costing $249 PP, the cancellation protection will cost an additional $30 PP.  Bus America Cancellation Protection must be purchased at time of registration and paid in addition to the program deposit.  If desired, additional travel insurance can be purchased and Bus America will supply information on policies available on request.

    Other Information

  • All tours are fully escorted and the program fee includes driver & escort gratuities.
  • We reserve the right to make changes in the itinerary due to unforeseen circumstances.